Support for SOFBAC Mail

Support focuses on actual use, faults, recovery and agreed changes rather than vague unlimited promises.

Local mail archives become part of an agreed backup concept and can be recovered in an organised way.

What support covers

Help with service operation, accounts, agreed configuration, recovery and diagnostics included in the package.

What should be prepared

Company name, module, user or device, time, exact symptom and any error message.

Escalation and documentation

Unusual or recurring problems are documented and escalated for further analysis according to service scope.