Support for SOFBAC Care

Support focuses on actual use, faults, recovery and agreed changes rather than vague unlimited promises.

Earlier warning of problems, organised inventory information and regular reports that support business decisions.

What support covers

Help with service operation, accounts, agreed configuration, recovery and diagnostics included in the package.

What should be prepared

Company name, module, user or device, time, exact symptom and any error message.

Escalation and documentation

Unusual or recurring problems are documented and escalated for further analysis according to service scope.