FAQ
Questions about Remote Connect
The most common questions about Remote Connect, written for business owners, administration and users.
Do I need to buy every module?
No. Each module can operate independently.
Does the module replace my IT provider?
Not necessarily. It can work alongside an existing IT provider.
Can we start with one workstation?
Yes, where the technical scope allows it. A pilot is often the best start.
Where is data stored?
It depends on the module. SOFBAC infrastructure uses servers in Hetzner data centres in Germany or the EU.
How long does deployment take?
It depends on users, devices, data volume and the condition of the existing environment.
What should I do when there is a problem?
Send support the module, device or user, time and exact symptom.